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Grizzly Gems
109 Arrowhead Drive
Missoula,MT 59803
USA

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Our Policies

PAYMENT INSTRUCTIONS

We prefer to receive payments through PayPal. We also accept major credit cards: VISA, Mastercard, American Express and Discover. Credit card transactions are made through PayPal, but there is no obligation to subscribe to PayPal services. If you do not want to use PayPal service please contact us, as we also accept credit card payments and money orders (without using PayPal). Please note that we hold all shipping to unverified addresses.

SHIPPING AND HANDLING POLICY

We prefer shipping with US Postal Service. For payments under $50.00 there is a $4.05 shipping charge. For payments over $50.00 the shipping is FREE! Handling is FREE for all packages. Insurance is optional and will be charged to the customer. Customers from Missoula,MT may contact us for FREE delivery of their items.

PRIVACY POLICY

All customer information is kept completely confidential and used only for customer approved contact or transactions. Customer Information is never sold or transferred to any third party except the customer approved credit card company or banking institution.

RETURN POLICY

At Grizzly Gems we are not happy if our customers are not satisfied, therefore if you are not entirely satisfied with our product we will give you a full refund or exchange if you send it back within 10 days from the delivery date. Shipping and insurance charges are non-refundable. We will repair or replace damaged jewelry for the next 2 months from the date of purchase. We will not repair or replace jewelry if it has been damaged on purpose or because of exposure of the jewelry to abnormal conditions.

Mail your return to:
Grizzly Gems
109 Arrowhead Drive
Missoula, MT 59803
USA